Frequently Asked Questions
Is this a loyalty or rewards program?
No. The Birthday CLUB is a customer acquisition advertising program designed to bring brand new customers into your business during birthdays.
It can complement existing loyalty or rewards programs, but it does not replace them.
It can complement existing loyalty or rewards programs, but it does not replace them.
What types of businesses does The Birthday CLUB work best for?
The Birthday CLUB is designed for local businesses that benefit from celebratory or discretionary spending, including restaurants, automotive service, salons and spas, entertainment venues, and similar service based businesses.
What does it cost to get started and what are the ongoing fees?
Setup fees are one-time and typically range from $300–$500, depending on campaign strategy, creative setup, account configuration, and approvals.
Ongoing monthly fees typically range from $399–$699 per month, based on business type, market, and campaign mix.
Ongoing monthly fees typically range from $399–$699 per month, based on business type, market, and campaign mix.
WhIs there a minimum term length?
Yes. The Birthday CLUB has a 3-month minimum term, after which you can cancel at any time.
This allows campaigns enough time to optimize and deliver consistent results.
This allows campaigns enough time to optimize and deliver consistent results.
How long does it take to start seeing results?
Most campaigns begin generating visibility within the first few weeks. On average, it takes 30–45 days for campaigns to fully optimize after launch.
That said, some businesses see redemptions within days of a digital launch or postcard drop.
That said, some businesses see redemptions within days of a digital launch or postcard drop.
How much time does this require from my team?
Very little. The Birthday CLUB campaigns are fully managed and automated. After initial setup and approvals, there is no ongoing work required from your staff.
Are direct mail postcards required?
No. The Birthday CLUB offers digital only subscriptions.
Direct mail postcards are optional and can be added if they make sense for your business and market.
Direct mail postcards are optional and can be added if they make sense for your business and market.
Does this require integration with my Point of Sale system?
No. No Point of Sale integration is required.
Redemptions work the same way as standard paper or digital coupons, keeping setup simple and flexible.
Redemptions work the same way as standard paper or digital coupons, keeping setup simple and flexible.
Can I use barcodes or QR codes for tracking redemptions?
Yes. Digital redemption certificates and printed postcards can include any barcode or QR code you choose for tracking and reconciliation with your Point of Sale.
Do I own the customer data collected through my Birthday CLUB campaigns?
Yes. You own the data collected from guests who sign up through your Birthday CLUB landing pages or birthday postcards.
You’ll have access to a secure back office account where you can view and export customer profiles, including name, email, mobile number, and birthday.
You’ll have access to a secure back office account where you can view and export customer profiles, including name, email, mobile number, and birthday.
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